If I can change, so can you. I have been guilty of horrible customer service. I have been a liability as an employee. I have been fired. I changed. Service became my Product. I have been given the charge of a multi-million dollar bar with world famous clients. I was only as good as my next cocktail. I was only as efficient as my next inventory. There is no magic bullet that makes someone change from an order taker and button pusher to a service professional. There is no course, there is no trick. When you want to change and it becomes a part of the quality of life and spirit to which you aspire, regardless of your job description; you will.