Interesting choice of time on the devices. Great article.
As the summer season wraps up, I look back on some experiences and ask myself if good customer service is a thing of the past or is there hope for the future?
During my travels this summer I experienced some of the best and some of the worst customer service. Beginning in Orlando, Florida and no I wasn’t there to visit Disney but did make a stop at Downtown Disney. WOW, Disney and its staff take guest service to a level we all should only hope to reach but may never reach in our own workplace. But while at another place there in Orlando I was able to experience amazing service one minute from a staff member and then had a less than satisfying experience a few hours later in the same place by a different staff member.
How come every guest doesn’t get the same experience? Of course Disney…
View original post 206 more words